Express Scripts is absolutely terrible. They ha...
A Express Scripts customer review by GetHuman user ~J. Daniels from November 25th, 2017
Background on ~J. Daniels's case
GetHuman: ~J. Daniels - can you tell our other Express Scripts customers when your case took place?
~J. Daniels: Yes. It was late at night, on November 15th.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~J. Daniels a list of common Express Scripts problems)
~J. Daniels: "Returns" was why I was trying to call.
~J. Daniels's review of Express Scripts customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~J. Daniels: Express Scripts is absolutely terrible. They have screwed up my medication order COUNTLESS times. By "screwed up" I mean mix up my order with my twin sister and send it to her (I'm still confused on how that continues to happen because we don't live in the same state). I can understand the mistake happening once and it being corrected but it has happened four times, which has been every time I call to refill my order. I'm not understanding if someone made a mistake a while back and now everyone is confused or if the workers are just extremely careless with the small details. Either way this is a HUGE mistake that should have never happened. I'm so pissed about this whole thing because each time myself or my twin sister call in to place our refill order they still mix it up (even when I cover all my bases and talk to supervisors and managers) and we end up getting our medication *-*weeks LATE. At this point I'm totally fed up with express scripts, I'd rather pay the extra money to get m
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~J. Daniels: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~J. Daniels: I'd give them a five out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~J. Daniels: For that I would say one out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~J. Daniels: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~J. Daniels taken from his Express Scripts customer service problem that occurred on November 15th, 2017.