Express Scripts: Worst company I have ever dealt with. I had bee...
A Express Scripts customer review by GetHuman user ~milla09 from November 6th, 2017
Background on ~milla09's case
GetHuman: ~milla09 - can you tell our other Express Scripts customers when your case took place?
~milla09: Yup. It was late at night, on October 29th.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~milla09 a list of common Express Scripts problems)
~milla09: "Complaint" was why I was trying to call.
~milla09's review of Express Scripts customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~milla09: Worst company I have ever dealt with. I had been working with this company with over a year and had okay service initially. Upon calling in early June **** to refill a prescription I informed Express Scripts I no longer had insurance coverage, but would like to fill my prescription. I was told that would be fine and that they would fill order at a new price. I agreed. ** days later BY MAIL I was told they could not fill the prescription without an up front payment (I had done billing with them for the year prior). This was time sensitive medication so I called back immediately to pay the nearly $*** and asked them to please send right away since I would be out of this medication in less than a week. I was assured by a Supervisor that she would send it expedited mail and it would arrive in *-* days. The following day, I checked my bank account online only to find that Express Scripts had billed me twice, making my checking account overdrawn. I called Express Scripts to ask why I was dou
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~milla09: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~milla09: I'd give them a one out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~milla09: For that I would say two out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~milla09: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~milla09 taken from his Express Scripts customer service problem that occurred on October 29th, 2017.