FTD.com: Got an asian who cant speak or understand Engli...

A FTD.com customer review by GetHuman user GetHuman-168116 from November 14th, 2017

Background on GetHuman-168116's case

GetHuman: GetHuman-168116 - can you tell our other FTD.com customers when your case took place?
GetHuman-168116: Sure. It was middle of the night, on November 11th.
GetHuman: Did you reach out to FTD.com, and if so, how?
GetHuman-168116: I used the 800-736-3383 number I found for on the GetHuman FTD.com customer phone number page I was on: FTD.com Customer Service Phone Number
GetHuman: And which of these common FTD.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-168116 a list of common FTD.com problems)
GetHuman-168116: "Track order" was why I was trying to call.

GetHuman-168116's review of FTD.com customer service

GetHuman: So how would you sum up your experience for GetHuman's FTD.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-168116: Got an asian who cant speak or understand English. I asked her to put an American on the phone and she refused. Would not verify my order.
GetHuman: Let's quantify your experience contacting FTD.com. On a scale of 1 to 5, how easy is it go get help on a FTD.com problem?
GetHuman-168116: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-168116: I'd give them a one out of five on communication.
GetHuman: And what about FTD.com's ability to quickly and effectively address your problem?
GetHuman-168116: For that I would say two out of five.
GetHuman: And finally- any advice for other FTD.com customers?
GetHuman-168116: Call them early in the day or late. Don't forget any personal or account information you might need for FTD.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-168116 taken from his FTD.com customer service problem that occurred on November 11th, 2017.

FTD.com

3.40 of 5 stars | 27 reviews

GetHuman-168116's FTD.com Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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