FTD.com: This number is like calling another, better wor...
A FTD.com customer review by GetHuman user GetHuman-391669 from November 19th, 2017
Background on GetHuman-391669's case
GetHuman: GetHuman-391669 - can you tell our other FTD.com customers when your case took place?
GetHuman-391669: Yes. It was morning, on November 17th.
GetHuman: Did you reach out to FTD.com, and if so, how?
GetHuman: And which of these common FTD.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-391669 a list of common FTD.com problems)
GetHuman-391669: "Make a purchase" was why I was trying to call.
GetHuman-391669's review of FTD.com customer service
GetHuman: So how would you sum up your experience for GetHuman's FTD.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-391669: This number is like calling another, better world at FTD. I had placed an order to be delivered on Monday and it is Thursday. I have spent literally hours giving them time to fix this, half the time never understanding what is being said. They just kept saying they understood. Then, I was told I could not have the name of the florist the order was sent to. I have been at my wits end! I just wanted the order canceled and my card refunded now that they still don't have their flowers on Thursday!(It was for my mother and her twin's **th birthdays. Both orders were never delivered to either address.) But they told me they had to have the florist call back and confirm it was not already sent. But they could never reach them. Ugh! The man at this number cleared it up in less than ** minutes and had my card refunded for both transactions. Thank you so much for this number. It quite possibly saved the lives of some non-English speaking customer service reps at FTD.com. Just kidding...I think.
GetHuman: Let's quantify your experience contacting FTD.com. On a scale of 1 to 5, how easy is it go get help on a FTD.com problem?
GetHuman-391669: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-391669: I'd give them a four out of five on communication.
GetHuman: And what about FTD.com's ability to quickly and effectively address your problem?
GetHuman-391669: For that I would say five out of five.
GetHuman: And finally- any advice for other FTD.com customers?
GetHuman-391669: Call them early in the day or late. Don't forget any personal or account information you might need for FTD.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-391669 taken from his FTD.com customer service problem that occurred on November 17th, 2017.