Facebook: An Automated reply: ...They redirected me to an...
A Facebook customer review by GetHuman user ~dave slave from November 25th, 2017
Background on ~dave slave's case
GetHuman: ~dave slave - can you tell our other Facebook customers when your case took place?
~dave slave: Yeah. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~dave slave a list of common Facebook problems)
~dave slave: "Setup an account" was why I was trying to contact.
~dave slave's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dave slave: An Automated reply: ...They redirected me to an automated Facebook help page which is once again Human free and useless
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~dave slave: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dave slave: I'd give them a four out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~dave slave: For that I would say three out of five.
GetHuman: And finally- any advice for other Facebook customers?
~dave slave: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dave slave taken from his Facebook customer service problem that occurred on November 16th, 2017.