Dear Facebook, I'd appreciate it if you weren't...
A Facebook customer review by GetHuman user ~Anonymous 24 from November 24th, 2017
Background on ~Anonymous 24's case
GetHuman: ~Anonymous 24 - can you tell our other Facebook customers when your case took place?
~Anonymous 24: Yeah. It was afternoon, on November 14th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous 24 a list of common Facebook problems)
~Anonymous 24: "Technical support" was why I was trying to contact.
~Anonymous 24's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous 24: Dear Facebook, I'd appreciate it if you weren't nuking us role players. We're getting real tired of your ****. ****** you,**A very angry role player.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Anonymous 24: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous 24: I'd give them a four out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Anonymous 24: For that I would say three out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Anonymous 24: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous 24 taken from his Facebook customer service problem that occurred on November 14th, 2017.