Facebook: Why can't a customer speak with a human being...
A Facebook customer review by GetHuman user ~? from November 27th, 2017
Background on ~?'s case
GetHuman: ~? - can you tell our other Facebook customers when your case took place?
~?: Yes. It was evening, on November 21st.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~? a list of common Facebook problems)
~?: "Reset Password" was why I was trying to contact.
~?'s review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~?: Why can't a customer speak with a human being?**I need to tell someone what my problem is.**Facebook has been sending all my facebook messages to my neighbour, who then has to forward the said messages to me!**Why is this happening, and i want it fixed. It is such an inconvenience to my neighbour!
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~?: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~?: I'd give them a four out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~?: For that I would say three out of five.
GetHuman: And finally- any advice for other Facebook customers?
~?: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~? taken from his Facebook customer service problem that occurred on November 21st, 2017.