Facebook: To whom it may concern, My name is James Jones. I...
A Facebook customer review by GetHuman user GetHuman-bj2 from November 30th, 2017
Background on GetHuman-bj2's case
GetHuman: GetHuman-bj2 - can you tell our other Facebook customers when your case took place?
GetHuman-bj2: Yes. It was late at night, on November 21st.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-bj2 a list of common Facebook problems)
GetHuman-bj2: "Merge Pages" was why I was trying to contact.
GetHuman-bj2's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-bj2: To whom it may concern, My name is James Jones. I...
GetHuman: Can you tell the rest of us a bit more from what happened on 11/21/17?
GetHuman-bj2: To whom it may concern,**My name is James Jones. I have a personal account and business page on Facebook.*Personal: https:**www.facebook.com*afterglowpower*Business: https:**www.facebook.com*afterglowpowerwashing*?ref*hl**I advertise my business on local buy, sell, trade, business, and real estate groups on Facebook.**Today I receive a notice from Facebook that I have been restricted from posting or joining any groups until Dec. **th.**You're temporarily restricted from joining and posting to groups until December ** at *:**am.*RESTRICTION ONEnds December ** at *:**am***I believe this is an unfair restriction. I contacted the help desk and they gave me some generic reasons but nothing specific.**These are the reasons they sent me:**) You joined too many groups.**) You spammed groups and got reported**) You started direct messaging members and they reported you.**) You did a repetitive action and were warned.**I have not violated any of these rules in any way.**I joined these groups to advertise my business with their (admins) permission. I only belong to ** groups total on my account. I post an ad on each group once a week and delete or bump the previous weeks ad when I post the new one. I have never spammed any group ever. The only direct message I have posted was to the group admin thanking them for adding me to the group. They have all responded with a very positive comment. I have never direct messaged any member of any group personally. I have never been warned about repetitive action from any group. It's my belief that a member of a group or groups has maliciously reported a bogus complaint because of business related competition. If this be the case how can they do this with out proof? And how can Facebook restrict me with out a specific explaination? I have never had business competitors complain about my behavior or ethics since Ive been in business since ****. I do not practice any actions in these groups different than anyone else posting business ads. I am a professional businessman and do not deserve to be treated in this manner. This is unfair and needs to be corrected ASAP.*Thank you!*James Jones
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
GetHuman-bj2: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-bj2: I'd give them a three out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
GetHuman-bj2: For that I would say two out of five.
GetHuman: And finally- any advice for other Facebook customers?
GetHuman-bj2: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-bj2 taken from his Facebook customer service problem that occurred on November 21st, 2017.