Facebook: Documents still being review
A Facebook customer review by GetHuman user GetHuman-skandalo from December 8th, 2017
Background on GetHuman-skandalo's case
GetHuman: GetHuman-skandalo - can you tell our other Facebook customers when your case took place?
GetHuman-skandalo: Yes. It was middle of the night, on November 30th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-skandalo a list of common Facebook problems)
GetHuman-skandalo: "Account hacked" was why I was trying to contact.
GetHuman-skandalo's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-skandalo: Documents still being review
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman-skandalo: Documents still being review been almost a year now
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
GetHuman-skandalo: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-skandalo: I'd give them a three out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
GetHuman-skandalo: For that I would say two out of five.
GetHuman: And finally- any advice for other Facebook customers?
GetHuman-skandalo: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-skandalo taken from his Facebook customer service problem that occurred on November 30th, 2017.