Facebook: Your help center *****. I've been trying to acc...

A Facebook customer review by GetHuman user ~Misty Dawn Wolf from November 27th, 2017

Background on ~Misty Dawn Wolf's case

GetHuman: ~Misty Dawn Wolf - can you tell our other Facebook customers when your case took place?
~Misty Dawn Wolf: Yes. It was morning, on November 25th.
GetHuman: Did you reach out to Facebook, and if so, how?
~Misty Dawn Wolf: I used the 650-543-4800 number I found for on the GetHuman Facebook customer phone number page I was on: Facebook Customer Service Phone Number
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Misty Dawn Wolf a list of common Facebook problems)
~Misty Dawn Wolf: "Refund" was why I was trying to contact.

~Misty Dawn Wolf's review of Facebook customer service

GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Misty Dawn Wolf: Your help center *****. I've been trying to access my facebook for the last two days and I still can't get in. And nobody from facebook has contacted me Back to try and help me resolve this problem. Im very frustrated with this situation.....Mrs Wolf
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Misty Dawn Wolf: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Misty Dawn Wolf: I'd give them a four out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Misty Dawn Wolf: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Misty Dawn Wolf: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Misty Dawn Wolf taken from his Facebook customer service problem that occurred on November 25th, 2017.

Facebook

1.47 of 5 stars | 2518 reviews

~Misty Dawn Wolf's Facebook Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Facebook, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Facebook in any way.

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