Facebook: THE ID ISSUE. SOME PEOPLE DON'T HAVE IDS.
A Facebook customer review by GetHuman user GetHuman-cascb from December 7th, 2017
Background on GetHuman-cascb's case
GetHuman: GetHuman-cascb - can you tell our other Facebook customers when your case took place?
GetHuman-cascb: Sure. It was afternoon, on December 4th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-cascb a list of common Facebook problems)
GetHuman-cascb: "Account hacked" was why I was trying to contact.
GetHuman-cascb's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-cascb: THE ID ISSUE. SOME PEOPLE DON'T HAVE IDS.
GetHuman: Can you tell the rest of us a bit more from what happened on 12/04/17?
GetHuman-cascb: My facebook account was made for art business, so it was under a fake name on purpose to not get tracked down, unlucky a girl hated me and reported me by her jealousy and hate. This means my business just sunk into the water and I have no ID to retrive my account at all. I would like to retrive my account to talk to my costumers more personally. I know page exist but a page can't join groups without the owner being exposed.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
GetHuman-cascb: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-cascb: I'd give them a four out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
GetHuman-cascb: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
GetHuman-cascb: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-cascb taken from his Facebook customer service problem that occurred on December 4th, 2017.