Facebook: This Phone Number Is Not Manned & Does NOT Work...
A Facebook customer review by GetHuman user ~Mari Valhovd from November 27th, 2017
Background on ~Mari Valhovd's case
GetHuman: ~Mari Valhovd - can you tell our other Facebook customers when your case took place?
~Mari Valhovd: Sure. It was morning, on November 21st.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Mari Valhovd a list of common Facebook problems)
~Mari Valhovd: "Account hacked" was why I was trying to contact.
~Mari Valhovd's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mari Valhovd: This Phone Number Is Not Manned & Does NOT Work* it directs you to online support, which is totally unhelpful if your facebook account has been disabled. There is NEVER a LIVE Person to Speak To with Facebook Customer Service - so, basically, there is No Customer Service!!!
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Mari Valhovd: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mari Valhovd: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Mari Valhovd: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Mari Valhovd: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mari Valhovd taken from his Facebook customer service problem that occurred on November 21st, 2017.