Facebook: I need help logging in to my page but no one fr...
A Facebook customer review by GetHuman user ~Terri Stewart from November 27th, 2017
Background on ~Terri Stewart's case
GetHuman: ~Terri Stewart - can you tell our other Facebook customers when your case took place?
~Terri Stewart: Yes. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Terri Stewart a list of common Facebook problems)
~Terri Stewart: "Reset Password" was why I was trying to contact.
~Terri Stewart's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Terri Stewart: I need help logging in to my page but no one from Facebook will help me.the service is horrible I can't log in on my account.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Terri Stewart: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Terri Stewart: I'd give them a two out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Terri Stewart: For that I would say three out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Terri Stewart: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Terri Stewart taken from his Facebook customer service problem that occurred on November 23rd, 2017.