Facebook: I am sick and tired of receiving email and mess...

A Facebook customer review by GetHuman user ~Daniel White from November 27th, 2017

Background on ~Daniel White's case

GetHuman: ~Daniel White - can you tell our other Facebook customers when your case took place?
~Daniel White: Yup. It was evening, on November 22nd.
GetHuman: Did you reach out to Facebook, and if so, how?
~Daniel White: I used the 650-543-4800 number I found for on the GetHuman Facebook customer phone number page I was on: Facebook Customer Service Phone Number
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Daniel White a list of common Facebook problems)
~Daniel White: "Update account information" was why I was trying to contact.

~Daniel White's review of Facebook customer service

GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Daniel White: I am sick and tired of receiving email and message alerts every * minutes. How do I stop this sh... I mean **** from continuing?!
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Daniel White: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Daniel White: I'd give them a three out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Daniel White: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Daniel White: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Daniel White taken from his Facebook customer service problem that occurred on November 22nd, 2017.

Facebook

1.47 of 5 stars | 2518 reviews

~Daniel White's Facebook Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Facebook, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Facebook in any way.

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