Facebook: They did not even take my call. I had a facebo...

A Facebook customer review by GetHuman user ~Jean Crocker Finn from November 27th, 2017

Background on ~Jean Crocker Finn's case

GetHuman: ~Jean Crocker Finn - can you tell our other Facebook customers when your case took place?
~Jean Crocker Finn: Yeah. It was middle of the night, on November 26th.
GetHuman: Did you reach out to Facebook, and if so, how?
~Jean Crocker Finn: I used the 650-543-4800 number I found for on the GetHuman Facebook customer phone number page I was on: Facebook Customer Service Phone Number
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Jean Crocker Finn a list of common Facebook problems)
~Jean Crocker Finn: "Flagged Post" was why I was trying to contact.

~Jean Crocker Finn's review of Facebook customer service

GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jean Crocker Finn: They did not even take my call. I had a facebook this morning full of pictures and interest, etc. Now it is gone. Plus I seem to have two acc*unts. I need to speak to someone not the email!
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Jean Crocker Finn: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jean Crocker Finn: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Jean Crocker Finn: For that I would say two out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Jean Crocker Finn: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jean Crocker Finn taken from his Facebook customer service problem that occurred on November 26th, 2017.

Facebook

1.47 of 5 stars | 2518 reviews

~Jean Crocker Finn's Facebook Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Facebook, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Facebook in any way.

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