Facebook: I basically did not get help...every e-mail cam...

A Facebook customer review by GetHuman user ~Irmtrud King from November 27th, 2017

Background on ~Irmtrud King's case

GetHuman: ~Irmtrud King - can you tell our other Facebook customers when your case took place?
~Irmtrud King: Yes I can. It was middle of the night, on November 25th.
GetHuman: Did you reach out to Facebook, and if so, how?
~Irmtrud King: I used the 650-543-4800 number I found for on the GetHuman Facebook customer phone number page I was on: Facebook Customer Service Phone Number
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Irmtrud King a list of common Facebook problems)
~Irmtrud King: "Recover Hacked Account" was why I was trying to contact.

~Irmtrud King's review of Facebook customer service

GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Irmtrud King: I basically did not get help...every e-mail came back saying they could not help me and revered me back to FB pages I do not understand how to do...all is mainly set up for younger people with mobile phones...the message they send back said they did not work with this channel....Basically---I got no help!
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Irmtrud King: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Irmtrud King: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Irmtrud King: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Irmtrud King: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Irmtrud King taken from his Facebook customer service problem that occurred on November 25th, 2017.


1.47 of 5 stars | 2518 reviews

~Irmtrud King's Facebook Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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