Facebook: when you call the recording says they are not s...

A Facebook customer review by GetHuman user ~richard fixel from November 27th, 2017

Background on ~richard fixel's case

GetHuman: ~richard fixel - can you tell our other Facebook customers when your case took place?
~richard fixel: Yes I can. It was morning, on November 26th.
GetHuman: Did you reach out to Facebook, and if so, how?
~richard fixel: I used the 650-543-4800 number I found for on the GetHuman Facebook customer phone number page I was on: Facebook Customer Service Phone Number
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~richard fixel a list of common Facebook problems)
~richard fixel: "Delete Account" was why I was trying to contact.

~richard fixel's review of Facebook customer service

GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~richard fixel: when you call the recording says they are not set up to address inquiries. How do you contact them to tell them they billed in error
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~richard fixel: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~richard fixel: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~richard fixel: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~richard fixel: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~richard fixel taken from his Facebook customer service problem that occurred on November 26th, 2017.

Facebook

1.47 of 5 stars | 2518 reviews

~richard fixel's Facebook Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Facebook, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Facebook in any way.

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