Someone has the same Facebook profile and using...

A Facebook customer review by GetHuman user ~Robert Di Mauro from November 28th, 2017

Background on ~Robert Di Mauro 's case

GetHuman: ~Robert Di Mauro - can you tell our other Facebook customers when your case took place?
~Robert Di Mauro : Sure. It was late at night, on November 22nd.
GetHuman: Did you reach out to Facebook, and if so, how?
~Robert Di Mauro : I used the 650-543-4800 number I found for on the GetHuman Facebook customer phone number page I was on: Facebook Customer Service Phone Number
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Robert Di Mauro a list of common Facebook problems)
~Robert Di Mauro : "Setup an account" was why I was trying to contact.

~Robert Di Mauro 's review of Facebook customer service

GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Robert Di Mauro : Someone has the same Facebook profile and using my name cause it's fake I've contacted Facebook I've uploaded a photo of me and IDS and they've sent the same emails I told them that they made a mistake in disabling my account please help
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Robert Di Mauro : I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Robert Di Mauro : I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Robert Di Mauro : For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Robert Di Mauro : Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Robert Di Mauro taken from his Facebook customer service problem that occurred on November 22nd, 2017.

Facebook

1.47 of 5 stars | 2518 reviews

~Robert Di Mauro 's Facebook Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Facebook, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Facebook in any way.

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