Dear Facebook**Today marks the day an absolutel...
A Facebook customer review by GetHuman user GetHuman-jorjako from December 1st, 2017
Background on GetHuman-jorjako's case
GetHuman: GetHuman-jorjako - can you tell our other Facebook customers when your case took place?
GetHuman-jorjako: Yes I can. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-jorjako a list of common Facebook problems)
GetHuman-jorjako: "Update account information" was why I was trying to contact.
GetHuman-jorjako's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-jorjako: Dear Facebook**Today marks the day an absolutely amazing, kind, funny person was born into this w...
GetHuman: Can you tell the rest of us a bit more from what happened on 11/23/17?
GetHuman-jorjako: Dear Facebook**Today marks the day an absolutely amazing, kind, funny person was born into this world, this person would be one of my best companions, Jerome. As today we celebrate his birth I decided to post a kind, loving message onto his timeline including a short video with a montage of embarrassing photos and clips to make him laugh. **DO YOU MIND TELLING ME WHAT THE **** HAPPENED. As I wrote my birthday message and attached my video at **:** AM today i posted this post, only to become horrified to find out it had been removed as the video contained content from THE **** VMA's Is this some kind of sick joke??????? I had waited for the perfect time to post this on my friends' timeline and had put so much effort into making this video only to be stopped because photos of my mate Jerome 'apparently' have something to do with the VMA's? Please explain how any of this makes sense and please explain why I wasted my time trying to wish my buddy Jerome a Happy Birthday. **I am absolutely disgusted in your service and how it has come to the point where you falsely accuse me of doing something that I didn't do. You caused failure of my intention to wish Jerome a great birthday AND ITS ********. YOU HAVE RUINED MY DAY AND I AM OUTRAGEOUS THAT YOU COULD LET THIS HAPPEN TO A POOR, INNOCENT, KIND GIRL LIKE MYSELF. **Kind regards :)**Jorja Rose
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
GetHuman-jorjako: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-jorjako: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
GetHuman-jorjako: For that I would say two out of five.
GetHuman: And finally- any advice for other Facebook customers?
GetHuman-jorjako: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-jorjako taken from his Facebook customer service problem that occurred on November 23rd, 2017.