Cant believe Facebook has no customer services...
A Facebook customer review by GetHuman user ~Charlie Foxtrot from November 28th, 2017
Background on ~Charlie Foxtrot's case
GetHuman: ~Charlie Foxtrot - can you tell our other Facebook customers when your case took place?
~Charlie Foxtrot: Sure. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Charlie Foxtrot a list of common Facebook problems)
~Charlie Foxtrot: "Fraud" was why I was trying to contact.
~Charlie Foxtrot's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Charlie Foxtrot: Cant believe Facebook has no customer services? ridiculous.... i feel a multi billion dollar company would at least have chat help.... or something low budget like that... its sad cause none of the help links don't actually help at all...... fricken sad....
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Charlie Foxtrot: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Charlie Foxtrot: I'd give them a three out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Charlie Foxtrot: For that I would say two out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Charlie Foxtrot: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Charlie Foxtrot taken from his Facebook customer service problem that occurred on November 24th, 2017.