Facebook: I have problem in my I'd ** days to go they tel...

A Facebook customer review by GetHuman user ~usama khan from November 28th, 2017

Background on ~usama khan's case

GetHuman: ~usama khan - can you tell our other Facebook customers when your case took place?
~usama khan: Yup. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Facebook, and if so, how?
~usama khan: I used the 650-543-4800 number I found for on the GetHuman Facebook customer phone number page I was on: Facebook Customer Service Phone Number
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~usama khan a list of common Facebook problems)
~usama khan: "Delete Account" was why I was trying to contact.

~usama khan's review of Facebook customer service

GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~usama khan: I have problem in my I'd ** days to go they tell me.well take a look at the document your submitted and get back to you if we need more help confirming your name we well reach out for additional documents plz help me in this what can I do
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~usama khan: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~usama khan: I'd give them a two out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~usama khan: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~usama khan: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~usama khan taken from his Facebook customer service problem that occurred on November 23rd, 2017.

Facebook

1.47 of 5 stars | 2518 reviews

~usama khan's Facebook Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Facebook, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Facebook in any way.

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