Facebook: I don't know how or what happened*I cant log in...

A Facebook customer review by GetHuman user ~tinkerbell from November 27th, 2017

Background on ~tinkerbell's case

GetHuman: ~tinkerbell - can you tell our other Facebook customers when your case took place?
~tinkerbell: Yeah. It was morning, on November 26th.
GetHuman: Did you reach out to Facebook, and if so, how?
~tinkerbell: I used the 650-543-4800 number I found for on the GetHuman Facebook customer phone number page I was on: Facebook Customer Service Phone Number
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~tinkerbell a list of common Facebook problems)
~tinkerbell: "Refund" was why I was trying to contact.

~tinkerbell's review of Facebook customer service

GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tinkerbell: I don't know how or what happened*I cant log in to facebook. I did try starting new again*no dice.. I been contacting face book. *I may as well talk to a car or a buss.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~tinkerbell: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tinkerbell: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~tinkerbell: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~tinkerbell: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tinkerbell taken from his Facebook customer service problem that occurred on November 26th, 2017.


1.47 of 5 stars | 2518 reviews

~tinkerbell's Facebook Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Facebook, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Facebook in any way.

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