Facebook: I am beyond livid, for some reason you have dis...
A Facebook customer review by GetHuman user GetHuman-claunst from November 29th, 2017
Background on GetHuman-claunst's case
GetHuman: GetHuman-claunst - can you tell our other Facebook customers when your case took place?
GetHuman-claunst: Yes. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-claunst a list of common Facebook problems)
GetHuman-claunst: "Delete Account" was why I was trying to contact.
GetHuman-claunst's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-claunst: I am beyond livid, for some reason you have disabled my ability to add money from my debit card. So in game chat they tell me to go and get a facebook card and I can add it. Well guess what, it won't let me so now I have wasted $**.** and I still can't add to my account so I can play Dog Bingo. I sent in tickets, no response. Friends told me it might take * weeks or longer for you to give me a response. I am not happy about that time frame. If I had that kind of wait period at work I would be fired. Please get on top of this and enable my account so I can add this gift card. Believe me, it will be the last time I waste any money on this site.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
GetHuman-claunst: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-claunst: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
GetHuman-claunst: For that I would say two out of five.
GetHuman: And finally- any advice for other Facebook customers?
GetHuman-claunst: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-claunst taken from his Facebook customer service problem that occurred on November 24th, 2017.