Facebook: I will ask questions, non of my questions are a...

A Facebook customer review by GetHuman user ~namasteanam from November 27th, 2017

Background on ~namasteanam's case

GetHuman: ~namasteanam - can you tell our other Facebook customers when your case took place?
~namasteanam: Yeah. It was evening, on November 22nd.
GetHuman: Did you reach out to Facebook, and if so, how?
~namasteanam: I used the 650-543-4800 number I found for on the GetHuman Facebook customer phone number page I was on: Facebook Customer Service Phone Number
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~namasteanam a list of common Facebook problems)
~namasteanam: "Technical support" was why I was trying to contact.

~namasteanam's review of Facebook customer service

GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~namasteanam: I will ask questions, non of my questions are answered. What's the point of being directed to the Help Center, when you can't ask questions to an actual live person? When you send email and ask questions, no one answers them and you only get canned answers from the Help Center. FB doesn't even check the Help Forum. There is no help for anything!
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~namasteanam: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~namasteanam: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~namasteanam: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~namasteanam: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~namasteanam taken from his Facebook customer service problem that occurred on November 22nd, 2017.


1.47 of 5 stars | 2518 reviews

~namasteanam's Facebook Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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