Facebook: Forget tying to contact them, contact your lawy...
A Facebook customer review by GetHuman user ~Facebook is my Ex. from November 26th, 2017
Background on ~Facebook is my Ex.'s case
GetHuman: ~Facebook is my Ex. - can you tell our other Facebook customers when your case took place?
~Facebook is my Ex.: Yeah. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Facebook is my Ex. a list of common Facebook problems)
~Facebook is my Ex.: "Account access" was why I was trying to contact.
~Facebook is my Ex.'s review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Facebook is my Ex.: Forget tying to contact them, contact your lawyer instead - he*she will get through and get results.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Facebook is my Ex.: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Facebook is my Ex.: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Facebook is my Ex.: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Facebook is my Ex.: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Facebook is my Ex. taken from his Facebook customer service problem that occurred on November 24th, 2017.