Facebook: Have tried * email addresses listed*and each re...
A Facebook customer review by GetHuman user ~sapphire blu from November 23rd, 2017
Background on ~sapphire blu's case
GetHuman: ~sapphire blu - can you tell our other Facebook customers when your case took place?
~sapphire blu: Yup. It was evening, on November 17th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~sapphire blu a list of common Facebook problems)
~sapphire blu: "Messenger problems" was why I was trying to contact.
~sapphire blu's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sapphire blu: Have tried * email addresses listed*and each response claimed it did not support the address and redirected to FB Help Centre.Still no further forward.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~sapphire blu: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sapphire blu: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~sapphire blu: For that I would say two out of five.
GetHuman: And finally- any advice for other Facebook customers?
~sapphire blu: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sapphire blu taken from his Facebook customer service problem that occurred on November 17th, 2017.