Facebook: I call and they went to a recording say you do...
A Facebook customer review by GetHuman user ~Christina may towner from November 25th, 2017
Background on ~Christina may towner's case
GetHuman: ~Christina may towner - can you tell our other Facebook customers when your case took place?
~Christina may towner: Yes. It was evening, on November 23rd.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Christina may towner a list of common Facebook problems)
~Christina may towner: "Update account information" was why I was trying to contact.
~Christina may towner's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Christina may towner: I call and they went to a recording say you do not take calls an I was message a picture of a males private area today and I my user back to the way is use to be..... referring to when you could only message people if they where friends with you.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Christina may towner: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Christina may towner: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Christina may towner: For that I would say two out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Christina may towner: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Christina may towner taken from his Facebook customer service problem that occurred on November 23rd, 2017.