Facebook: no help

A Facebook customer review by GetHuman user GetHuman-corky_d from November 29th, 2017

Background on GetHuman-corky_d's case

GetHuman: GetHuman-corky_d - can you tell our other Facebook customers when your case took place?
GetHuman-corky_d: Yes. It was morning, on November 23rd.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman-corky_d: I used the 650-543-4800 number I found for on the GetHuman Facebook customer phone number page I was on: Facebook Customer Service Phone Number
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-corky_d a list of common Facebook problems)
GetHuman-corky_d: "Recover Disabled Account" was why I was trying to contact.

GetHuman-corky_d's review of Facebook customer service

GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-corky_d: no help
GetHuman: Can you tell the rest of us a bit more from what happened on 11/23/17?
GetHuman-corky_d: have tried several time to contact facebook to reset phone number log in and unable to use old number because no longer have access to it. each time i get same answer to log into my account to access settings. how stupid are they when you cant log in without access to phone number.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
GetHuman-corky_d: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-corky_d: I'd give them a four out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
GetHuman-corky_d: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
GetHuman-corky_d: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-corky_d taken from his Facebook customer service problem that occurred on November 23rd, 2017.


1.47 of 5 stars | 2518 reviews

GetHuman-corky_d's Facebook Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Facebook, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Facebook in any way.

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