Facebook: Someone hacked my account then they told me I c...
A Facebook customer review by GetHuman user ~Chloe from November 28th, 2017
Background on ~Chloe's case
GetHuman: ~Chloe - can you tell our other Facebook customers when your case took place?
~Chloe: Yup. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Chloe a list of common Facebook problems)
~Chloe: "Update account information" was why I was trying to contact.
~Chloe's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Chloe: Someone hacked my account then they told me I couldn't access it for ** hours and ** hours later I'm still unable to access it? What is going on
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Chloe: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Chloe: I'd give them a three out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Chloe: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Chloe: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Chloe taken from his Facebook customer service problem that occurred on November 19th, 2017.