Facebook: "I got a problem, I can't send or write Comment...
A Facebook customer review by GetHuman user ~deddy schewinsteiger from November 24th, 2017
Background on ~deddy schewinsteiger's case
GetHuman: ~deddy schewinsteiger - can you tell our other Facebook customers when your case took place?
~deddy schewinsteiger: Yup. It was afternoon, on November 19th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~deddy schewinsteiger a list of common Facebook problems)
~deddy schewinsteiger: "Technical support" was why I was trying to contact.
~deddy schewinsteiger's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~deddy schewinsteiger: "I got a problem, I can't send or write Comment and push"like" button on any friends wall posts, statuses, pics, notes, or anything. Would you please help me to fix this problem
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~deddy schewinsteiger: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~deddy schewinsteiger: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~deddy schewinsteiger: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~deddy schewinsteiger: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~deddy schewinsteiger taken from his Facebook customer service problem that occurred on November 19th, 2017.