Facebook: I was recommended * different e-mails and none...
A Facebook customer review by GetHuman user ~Irmtrud King from November 27th, 2017
Background on ~Irmtrud King's case
GetHuman: ~Irmtrud King - can you tell our other Facebook customers when your case took place?
~Irmtrud King: Yeah. It was afternoon, on November 24th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Irmtrud King a list of common Facebook problems)
~Irmtrud King: "Reset Password" was why I was trying to contact.
~Irmtrud King's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Irmtrud King: I was recommended * different e-mails and none could help me...they said it was out of their channel...they recommended a FB desk help which I do not understand...I'm older and can't figure out why I was blocked...the stuff I have to do to get back on FB...I have no idea how to do that.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Irmtrud King: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Irmtrud King: I'd give them a two out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Irmtrud King: For that I would say three out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Irmtrud King: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Irmtrud King taken from his Facebook customer service problem that occurred on November 24th, 2017.