Facebook: Report an issue that needs resolving
A Facebook customer review by GetHuman user GetHuman-vpottsm from November 29th, 2017
Background on GetHuman-vpottsm's case
GetHuman: GetHuman-vpottsm - can you tell our other Facebook customers when your case took place?
GetHuman-vpottsm: Yup. It was morning, on November 28th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-vpottsm a list of common Facebook problems)
GetHuman-vpottsm: "Problem With a Page" was why I was trying to contact.
GetHuman-vpottsm's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-vpottsm: Report an issue that needs resolving
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-vpottsm: For at least a week, a group that I am in is having major problems a growing number of people who are posting vulgar pictures and are quite disgusting in the comments. Now, I'm not silly, I have reported and blocked these people, but there have been a huge number that have left the group, even after I pointed out what to do. One of the issues I have, is no matter how many times I have reported inappropriate behavior, the team who review these reports, are said that they don't violate facebooks rules. I've been trying to find a way to fix this problem and the only thing I could think of was to screen shot a section, so you can see for yourselves the problem.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
GetHuman-vpottsm: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-vpottsm: I'd give them a three out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
GetHuman-vpottsm: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
GetHuman-vpottsm: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-vpottsm taken from his Facebook customer service problem that occurred on November 28th, 2017.