Facebook: I was trying to contact you all on something th...
A Facebook customer review by GetHuman user ~Nora Hendrix from November 23rd, 2017
Background on ~Nora Hendrix's case
GetHuman: ~Nora Hendrix - can you tell our other Facebook customers when your case took place?
~Nora Hendrix: Yes. It was morning, on November 17th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Nora Hendrix a list of common Facebook problems)
~Nora Hendrix: "Technical support" was why I was trying to contact.
~Nora Hendrix's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nora Hendrix: I was trying to contact you all on something that happened yesterday my email account from y'all I got an email I responded and then I got bombarded with a bunch of approve friendships wish I did not do I do not know how to correct it my email account is Nora ** at Tampa Bay. RR dot com appreciate it if you can take care of this matter since I did not approve all these friends and I have been bombarded with them accepting my friendship I don't know Nora Hendrix and email is *****@***.com.Com please fix the mess up from yesterday thank you Nora Hendrix ********** home
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Nora Hendrix: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nora Hendrix: I'd give them a three out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Nora Hendrix: For that I would say two out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Nora Hendrix: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nora Hendrix taken from his Facebook customer service problem that occurred on November 17th, 2017.