Facebook: My account got blocked and I have not done anyt...
A Facebook customer review by GetHuman user ~Gary Ackerman from November 26th, 2017
Background on ~Gary Ackerman's case
GetHuman: ~Gary Ackerman - can you tell our other Facebook customers when your case took place?
~Gary Ackerman: Yes. It was afternoon, on November 21st.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Gary Ackerman a list of common Facebook problems)
~Gary Ackerman: "Recover account" was why I was trying to contact.
~Gary Ackerman's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gary Ackerman: My account got blocked and I have not done anything wrong. I can not contact Facebook with the phone number that is on this page. I manage several other pages and this has really messed everything up not being able to contact Facebook...Clicked on a link here and they wanted $**. Is this a scam in order to contact Facebook. Someone please help me fix this problem. Thank you.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Gary Ackerman: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gary Ackerman: I'd give them a two out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Gary Ackerman: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Gary Ackerman: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gary Ackerman taken from his Facebook customer service problem that occurred on November 21st, 2017.