No one any employee at Facebook.com answered my...
A Facebook customer review by GetHuman user ~Randi Ann Penland from November 26th, 2017
Background on ~Randi Ann Penland's case
GetHuman: ~Randi Ann Penland - can you tell our other Facebook customers when your case took place?
~Randi Ann Penland: Yes I can. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Randi Ann Penland a list of common Facebook problems)
~Randi Ann Penland: "Update account information" was why I was trying to contact.
~Randi Ann Penland's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Randi Ann Penland: No one any employee at Facebook.com answered my straighttalk.com cell all it was just the Facebook.com answerin' voice mail box that was it on what honestly called this Facebook. com Customer Care Service Number.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Randi Ann Penland: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Randi Ann Penland: I'd give them a two out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Randi Ann Penland: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Randi Ann Penland: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Randi Ann Penland taken from his Facebook customer service problem that occurred on November 24th, 2017.