Facebook: The only response I get is to go to the Help Ce...

A Facebook customer review by GetHuman user ~Grace Simmons from November 24th, 2017

Background on ~Grace Simmons's case

GetHuman: ~Grace Simmons - can you tell our other Facebook customers when your case took place?
~Grace Simmons: Yes. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Facebook, and if so, how?
~Grace Simmons: I used the 650-543-4800 number I found for on the GetHuman Facebook customer phone number page I was on: Facebook Customer Service Phone Number
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Grace Simmons a list of common Facebook problems)
~Grace Simmons: "Business Page" was why I was trying to contact.

~Grace Simmons's review of Facebook customer service

GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Grace Simmons: The only response I get is to go to the Help Center, which is useless and one of the linkages that I currently get a website unavailable message.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Grace Simmons: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Grace Simmons: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Grace Simmons: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Grace Simmons: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Grace Simmons taken from his Facebook customer service problem that occurred on November 19th, 2017.

Facebook

1.47 of 5 stars | 2518 reviews

~Grace Simmons's Facebook Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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