Facebook: I deleted a friends comment by mistake..*Can't...
A Facebook customer review by GetHuman user GetHuman-lennart from December 1st, 2017
Background on GetHuman-lennart's case
GetHuman: GetHuman-lennart - can you tell our other Facebook customers when your case took place?
GetHuman-lennart: Sure. It was morning, on November 24th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-lennart a list of common Facebook problems)
GetHuman-lennart: "Account access" was why I was trying to contact.
GetHuman-lennart's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-lennart: I deleted a friends comment by mistake..*Can't seem to fix it..
GetHuman: Can you tell the rest of us a bit more from what happened on 11/24/17?
GetHuman-lennart: I'm on my phone..*Dont know if this is Actually someone at Facebook I'm talking to? Or if they think they are Iron gods in the sky, who don't deal with filthy customers.. Its seemigly impossible to reach facebook when you need them.. I guess they figured they are perfect and don't need any fixing.. or opinions from others.. I am a happy man, but not finding support from a company I support, is like being betrayed by a friend.. So if you're not facebook, please tell them to sober up, put on their pants sit in front of the computer and start a freakin support channel.. or helpcenter with real human contact.. *Maybe you agree with me totally.. in that case just pass this idea of decency to forums or newspapers or use any media that can reach the Iron throne.. * *Peace!
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
GetHuman-lennart: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-lennart: I'd give them a two out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
GetHuman-lennart: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
GetHuman-lennart: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-lennart taken from his Facebook customer service problem that occurred on November 24th, 2017.