Facebook: This is rediculious. I have someone slandering...
A Facebook customer review by GetHuman user ~Kim Belt from November 27th, 2017
Background on ~Kim Belt's case
GetHuman: ~Kim Belt - can you tell our other Facebook customers when your case took place?
~Kim Belt: Yes. It was morning, on November 18th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Kim Belt a list of common Facebook problems)
~Kim Belt: "Setup an account" was why I was trying to contact.
~Kim Belt's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kim Belt: This is rediculious. I have someone slandering me on facebook and calling me names in private messages. I have turned this person in more then I can count and nothing is being done. I have called this number more then I can count and cant get anything done. What can be done about this?
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Kim Belt: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kim Belt: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Kim Belt: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Kim Belt: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kim Belt taken from his Facebook customer service problem that occurred on November 18th, 2017.