Facebook: did get a human...told me tech support was not...
A Facebook customer review by GetHuman user ~dawn altyn from November 23rd, 2017
Background on ~dawn altyn's case
GetHuman: ~dawn altyn - can you tell our other Facebook customers when your case took place?
~dawn altyn: Yeah. It was evening, on November 15th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~dawn altyn a list of common Facebook problems)
~dawn altyn: "Account hacked" was why I was trying to contact.
~dawn altyn's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dawn altyn: did get a human...told me tech support was not available and go to help at the bottom of any FB page.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~dawn altyn: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dawn altyn: I'd give them a two out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~dawn altyn: For that I would say three out of five.
GetHuman: And finally- any advice for other Facebook customers?
~dawn altyn: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dawn altyn taken from his Facebook customer service problem that occurred on November 15th, 2017.