Facebook: Please, someone out there, recommend another se...

A Facebook customer review by GetHuman user GetHuman-genomex from November 29th, 2017

Background on GetHuman-genomex's case

GetHuman: GetHuman-genomex - can you tell our other Facebook customers when your case took place?
GetHuman-genomex: Yes I can. It was afternoon, on November 20th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman-genomex: I used the 650-543-4800 number I found for on the GetHuman Facebook customer phone number page I was on: Facebook Customer Service Phone Number
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-genomex a list of common Facebook problems)
GetHuman-genomex: "Messenger problems" was why I was trying to contact.

GetHuman-genomex's review of Facebook customer service

GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-genomex: Please, someone out there, recommend another service like FB because FB service is no help whatsoever.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/20/17?
GetHuman-genomex: FB's steps to make fixes are in no way reliable. Go online to FB help and you'll get a list of steps that do not match any functions on the page. At all. My FB page, which I need for work and to land jobs, is crucial to my being able to make a good living. (I know, it's sad). But my profile was hacked, a fake account was made and all feeds or posts automatically go to the fake page. Facebook has been no help whatsoever -- wastes my time and money.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
GetHuman-genomex: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-genomex: I'd give them a two out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
GetHuman-genomex: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
GetHuman-genomex: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-genomex taken from his Facebook customer service problem that occurred on November 20th, 2017.


1.47 of 5 stars | 2518 reviews

GetHuman-genomex's Facebook Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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