Facebook: ive asked for my account to be reset as i am th...
A Facebook customer review by GetHuman user ~tony ballard from November 25th, 2017
Background on ~tony ballard's case
GetHuman: ~tony ballard - can you tell our other Facebook customers when your case took place?
~tony ballard: Yes I can. It was morning, on November 18th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~tony ballard a list of common Facebook problems)
~tony ballard: "Update account information" was why I was trying to contact.
~tony ballard's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tony ballard: ive asked for my account to be reset as i am the right person who owns the account,u sent me at least * codes and still u lock me out.am getting fed up with this now i really need my account unlocked now thank u.* thanks* tony ballard, *****@***.com
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~tony ballard: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tony ballard: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~tony ballard: For that I would say two out of five.
GetHuman: And finally- any advice for other Facebook customers?
~tony ballard: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tony ballard taken from his Facebook customer service problem that occurred on November 18th, 2017.