Facebook: por favor, hay un error con ustedes , yo nunca...
A Facebook customer review by GetHuman user ~xavi PF from November 24th, 2017
Background on ~xavi PF's case
GetHuman: ~xavi PF - can you tell our other Facebook customers when your case took place?
~xavi PF: Sure. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~xavi PF a list of common Facebook problems)
~xavi PF: "Can't Receive Code to Reset" was why I was trying to contact.
~xavi PF's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~xavi PF: por favor, hay un error con ustedes , yo nunca e irrumpido con sus reglas y necesito unos documentos importantes que tenia en los mensajes,y necesito poder ponerme en contacto con mis familiares , por favor permitan me entrar
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~xavi PF: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~xavi PF: I'd give them a three out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~xavi PF: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~xavi PF: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~xavi PF taken from his Facebook customer service problem that occurred on November 21st, 2017.