Facebook: they said it was to late for me to call.i forgo...
A Facebook customer review by GetHuman user ~quaterria vaughn from November 21st, 2017
Background on ~quaterria vaughn's case
GetHuman: ~quaterria vaughn - can you tell our other Facebook customers when your case took place?
~quaterria vaughn: Sure. It was evening, on November 19th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~quaterria vaughn a list of common Facebook problems)
~quaterria vaughn: "Update account information" was why I was trying to contact.
~quaterria vaughn's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~quaterria vaughn: they said it was to late for me to call.i forgot my facebook password my name is quaterria vaughn u can call me at ***-***-**** thanks for your concirence.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~quaterria vaughn: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~quaterria vaughn: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~quaterria vaughn: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~quaterria vaughn: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~quaterria vaughn taken from his Facebook customer service problem that occurred on November 19th, 2017.