Fanatics: Why is my order taking so long? Live chat takin...
A Fanatics customer review by GetHuman user GetHuman-divasm from December 5th, 2017
Background on GetHuman-divasm's case
GetHuman: GetHuman-divasm - can you tell our other Fanatics customers when your case took place?
GetHuman-divasm: Yup. It was afternoon, on December 3rd.
GetHuman: Did you reach out to Fanatics, and if so, how?
GetHuman: And which of these common Fanatics customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-divasm a list of common Fanatics problems)
GetHuman-divasm: "Update Account Info" was why I was trying to call.
GetHuman-divasm's review of Fanatics customer service
GetHuman: So how would you sum up your experience for GetHuman's Fanatics customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-divasm: Why is my order taking so long? Live chat taking too long? Is this company a scam?
GetHuman: Can you tell the rest of us a bit more from what happened on 12/03/17?
GetHuman-divasm: Why is my order taking so long? Live chat taking too long? Is this company a scam?
GetHuman: Let's quantify your experience contacting Fanatics. On a scale of 1 to 5, how easy is it go get help on a Fanatics problem?
GetHuman-divasm: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-divasm: I'd give them a five out of five on communication.
GetHuman: And what about Fanatics's ability to quickly and effectively address your problem?
GetHuman-divasm: For that I would say four out of five.
GetHuman: And finally- any advice for other Fanatics customers?
GetHuman-divasm: Call them early in the day or late. Don't forget any personal or account information you might need for Fanatics to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-divasm taken from his Fanatics customer service problem that occurred on December 3rd, 2017.
Fanatics
3.50 of 5 stars | 29 reviews
GetHuman-divasm's Fanatics Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
5 out of 5 stars
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