Fandango: I am still on hold now. Have had them on the s...
A Fandango customer review by GetHuman user ~fed up from November 20th, 2017
Background on ~fed up's case
GetHuman: ~fed up - can you tell our other Fandango customers when your case took place?
~fed up: Yes. It was afternoon, on November 10th.
GetHuman: Did you reach out to Fandango, and if so, how?
GetHuman: And which of these common Fandango customer issues best describes the reason you wanted to talk to them?
(Shows ~fed up a list of common Fandango problems)
~fed up: "Change Tickets" was why I was trying to call.
~fed up's review of Fandango customer service
GetHuman: So how would you sum up your experience for GetHuman's Fandango customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fed up: I am still on hold now. Have had them on the speaker phone over an hour now. This is the worst customer service wait I have ever had. I will never use fandango again.
GetHuman: Let's quantify your experience contacting Fandango. On a scale of 1 to 5, how easy is it go get help on a Fandango problem?
~fed up: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fed up: I'd give them a one out of five on communication.
GetHuman: And what about Fandango's ability to quickly and effectively address your problem?
~fed up: For that I would say three out of five.
GetHuman: And finally- any advice for other Fandango customers?
~fed up: Call them early in the day or late. Don't forget any personal or account information you might need for Fandango to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fed up taken from his Fandango customer service problem that occurred on November 10th, 2017.