Fandango: System charged me twice for same transaction an...
A Fandango customer review by GetHuman user ~UPSET NEVER RETURNING CUSTOMER from November 24th, 2017
Background on ~UPSET NEVER RETURNING CUSTOMER's case
GetHuman: ~UPSET NEVER RETURNING CUSTOMER - can you tell our other Fandango customers when your case took place?
~UPSET NEVER RETURNING CUSTOMER: Sure. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Fandango, and if so, how?
GetHuman: And which of these common Fandango customer issues best describes the reason you wanted to talk to them?
(Shows ~UPSET NEVER RETURNING CUSTOMER a list of common Fandango problems)
~UPSET NEVER RETURNING CUSTOMER: "Change Tickets" was why I was trying to call.
~UPSET NEVER RETURNING CUSTOMER's review of Fandango customer service
GetHuman: So how would you sum up your experience for GetHuman's Fandango customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~UPSET NEVER RETURNING CUSTOMER: System charged me twice for same transaction and fandango wouldn't refund money ... stole $** from me. DON'T USE THIS APP
GetHuman: Let's quantify your experience contacting Fandango. On a scale of 1 to 5, how easy is it go get help on a Fandango problem?
~UPSET NEVER RETURNING CUSTOMER: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~UPSET NEVER RETURNING CUSTOMER: I'd give them a one out of five on communication.
GetHuman: And what about Fandango's ability to quickly and effectively address your problem?
~UPSET NEVER RETURNING CUSTOMER: For that I would say one out of five.
GetHuman: And finally- any advice for other Fandango customers?
~UPSET NEVER RETURNING CUSTOMER: Call them early in the day or late. Don't forget any personal or account information you might need for Fandango to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~UPSET NEVER RETURNING CUSTOMER taken from his Fandango customer service problem that occurred on November 16th, 2017.