tried to order tickets on fandango the charge w...
A Fandango customer review by GetHuman user ~pissed customer from November 20th, 2017
Background on ~pissed customer's case
GetHuman: ~pissed customer - can you tell our other Fandango customers when your case took place?
~pissed customer: Yup. It was morning, on November 13th.
GetHuman: Did you reach out to Fandango, and if so, how?
GetHuman: And which of these common Fandango customer issues best describes the reason you wanted to talk to them?
(Shows ~pissed customer a list of common Fandango problems)
~pissed customer: "Payment Problem" was why I was trying to call.
~pissed customer's review of Fandango customer service
GetHuman: So how would you sum up your experience for GetHuman's Fandango customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pissed customer: tried to order tickets on fandango the charge was **.** for my ticket and my sons they kept telling me my zip code was wrong I kept trying to put it in kept telling me wrong zip code after * trys I gave up I decided to check my bank account they charged me * times ***.** and said there is nothing they can do ill have to go to my bankSTAY CLEAR OF THIS MONEY RACKET COMPANY went to the movie theatre today the two tckets cost me **.** don't use fandango im filing a class action suit against them
GetHuman: Let's quantify your experience contacting Fandango. On a scale of 1 to 5, how easy is it go get help on a Fandango problem?
~pissed customer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pissed customer: I'd give them a one out of five on communication.
GetHuman: And what about Fandango's ability to quickly and effectively address your problem?
~pissed customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Fandango customers?
~pissed customer: Call them early in the day or late. Don't forget any personal or account information you might need for Fandango to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pissed customer taken from his Fandango customer service problem that occurred on November 13th, 2017.