FedEx: First I was speaking to two people who I almost...
A FedEx customer review by GetHuman user ~Alexx from November 25th, 2017
Background on ~Alexx's case
GetHuman: ~Alexx - can you tell our other FedEx customers when your case took place?
~Alexx: Yes I can. It was afternoon, on November 18th.
GetHuman: Did you reach out to FedEx, and if so, how?
GetHuman: And which of these common FedEx customer issues best describes the reason you wanted to talk to them?
(Shows ~Alexx a list of common FedEx problems)
~Alexx: "Lost package" was why I was trying to call.
~Alexx's review of FedEx customer service
GetHuman: So how would you sum up your experience for GetHuman's FedEx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Alexx: First I was speaking to two people who I almost couldnt understand because of their accent but then I was redirected to my local FedEx and it was alright. I think I solved the problem but it is my last time that I am using FedEx anyway. They pretend that they tried to deliver my package but I was at home whole day waiting for it and no one came. :*
GetHuman: Let's quantify your experience contacting FedEx. On a scale of 1 to 5, how easy is it go get help on a FedEx problem?
~Alexx: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Alexx: I'd give them a five out of five on communication.
GetHuman: And what about FedEx's ability to quickly and effectively address your problem?
~Alexx: For that I would say four out of five.
GetHuman: And finally- any advice for other FedEx customers?
~Alexx: Call them early in the day or late. Don't forget any personal or account information you might need for FedEx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Alexx taken from his FedEx customer service problem that occurred on November 18th, 2017.