FedEx: It works, however after saying the second time...

A FedEx customer review by GetHuman user GetHuman-198884 from November 25th, 2017

Background on GetHuman-198884's case

GetHuman: GetHuman-198884 - can you tell our other FedEx customers when your case took place?
GetHuman-198884: Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to FedEx, and if so, how?
GetHuman-198884: I used the 800-463-3339 number I found for on the GetHuman FedEx customer phone number page I was on: FedEx Customer Service Phone Number
GetHuman: And which of these common FedEx customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-198884 a list of common FedEx problems)
GetHuman-198884: "Refund a Charge" was why I was trying to call.

GetHuman-198884's review of FedEx customer service

GetHuman: So how would you sum up your experience for GetHuman's FedEx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-198884: It works, however after saying the second time speak with a representative, they put me through to what sounded like a person pretending to be a robot just to hear my tracking *. Then put on hold for a short time to speak with someone who helped me. Only problem was on Fedex's part. They need to update their phones, hard to hear the representative and I could hear other representatives in the background.
GetHuman: Let's quantify your experience contacting FedEx. On a scale of 1 to 5, how easy is it go get help on a FedEx problem?
GetHuman-198884: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-198884: I'd give them a five out of five on communication.
GetHuman: And what about FedEx's ability to quickly and effectively address your problem?
GetHuman-198884: For that I would say two out of five.
GetHuman: And finally- any advice for other FedEx customers?
GetHuman-198884: Call them early in the day or late. Don't forget any personal or account information you might need for FedEx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-198884 taken from his FedEx customer service problem that occurred on November 18th, 2017.

FedEx

3.24 of 5 stars | 156 reviews

GetHuman-198884's FedEx Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like FedEx, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with FedEx in any way.

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