FedEx: My boyfriend ordered two different sets of flow...
A FedEx customer review by GetHuman user ~veryunhappycustomer@aol.com from November 20th, 2017
Background on ~veryunhappycustomer@aol.com's case
GetHuman: ~veryunhappycustomer@aol.com - can you tell our other FedEx customers when your case took place?
~veryunhappycustomer@aol.com: Sure. It was morning, on November 18th.
GetHuman: Did you reach out to FedEx, and if so, how?
GetHuman: And which of these common FedEx customer issues best describes the reason you wanted to talk to them?
(Shows ~veryunhappycustomer@aol.com a list of common FedEx problems)
~veryunhappycustomer@aol.com: "Make a shipment" was why I was trying to call.
~veryunhappycustomer@aol.com's review of FedEx customer service
GetHuman: So how would you sum up your experience for GetHuman's FedEx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~veryunhappycustomer@aol.com: My boyfriend ordered two different sets of flowers from me from ProFlowers (***$ a piece) for valentines day * weeks before the day. They go through FedEx for delivery. The first set were supposed to come the day before and the second on the day of valentines day. There was a snow storm so FedEx only sent the first ones out from CA and not the second ones so the flowers were then set to arrive the day after. They didn't (although the roads were completely and perfectly clear). So then they were supposed to arrive today on saturday. Mean while my boyfriend has been in contact with multiple FedEx customer service reps who keep telling him that its coming any minute now. SO NOW at *:** he calls them back because they also told him that they dont delivery tomorrow and that they also dont deliver past *. He then was told that the driver today stopped driving at *:**pm...... even though they deliver till *pm. Their reasoning was that he stopped due to bad weather ....... they skies are clear
GetHuman: Let's quantify your experience contacting FedEx. On a scale of 1 to 5, how easy is it go get help on a FedEx problem?
~veryunhappycustomer@aol.com: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~veryunhappycustomer@aol.com: I'd give them a three out of five on communication.
GetHuman: And what about FedEx's ability to quickly and effectively address your problem?
~veryunhappycustomer@aol.com: For that I would say four out of five.
GetHuman: And finally- any advice for other FedEx customers?
~veryunhappycustomer@aol.com: Call them early in the day or late. Don't forget any personal or account information you might need for FedEx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~veryunhappycustomer@aol.com taken from his FedEx customer service problem that occurred on November 18th, 2017.